FAQ

Why won’t my printer scan

Why won’t my printer scan to my computer?

Check your USB cable and printer

Check your USB cable from the printer to the Windows device and be sure it is plugged in. Check if your printer is running in normal parameters and all the lights are on. Check and see if you can print a document so that we resume ourselves only to the scanning feature of the printer.

Why is my scanner not working on my HP printer?

A missing or outdated scanner driver can cause your HP scanner not working, so you should update your scanner driver up to date. There are two ways to update your scanner driver: manually and automatically. … Run Driver Easy and click Scan Now. Driver Easy will then scan your computer and detect any problem drivers.

How do I enable my HP printer to scan?

Enable scanning to a computer (Windows)

  1. Open the HP Printer Assistant. Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name. …
  2. Go to the Scan section.
  3. Select Manage Scan to Computer.
  4. Click Enable.

How do I set up my HP printer to scan to my computer?

Use HP MFP Scan to scan your documents or photos from a computer.

  1. Load the document or photo you want to scan.
  2. Search Windows for HP MFP Scan, and then click it to open the software. …
  3. Choose a scanning option. …
  4. After scanning the document or photo, type a file name under Name.

Why is my printer connected but not printing?

First, make sure the printer is on and has paper in the tray. … Next, check to make sure the printer cable is properly connected to both the computer and the printer. If you still can’t print, check to make sure the printer is not set to offline mode. Go to Start, Printers and Faxes.

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Why will my scanner not work?

Check the Connection

Check the cable between the scanner and your computer is firmly plugged in at both ends. If possible, switch to a different cable to test for problems with the existing one. You can also switch to a different USB port on your computer to check if a faulty port is to blame.

Why is scanner not detected?

When a computer does not recognize an otherwise functioning scanner that is connected to it via its USB, serial or parallel port, the problem is usually caused by outdated, corrupted or incompatible device drivers. … Worn, crimped or defective cables can also cause computers to fail to recognize scanners.

How do I connect my printer via WIFI?

Android

  1. Make sure your Android device is connected to the same wireless network that you want to connect your printer to.
  2. Go to 123.hp.com from a browser on your phone or tablet and install the HP Smart app.
  3. Turn on the printer. …
  4. Prepare the printer for a wireless network connection.

How do I reset my HP printer?

1 Restore Defaults

  1. From the screen on your printer, navigate to Setup.
  2. Tap Tools.
  3. Tap Restore Defaults.
  4. Tap Yes.
  5. The printer will restart.
  6. Once restarted, your printer will have been reset to factory default settings.

How do I get my wireless printer to scan to my computer?

How to Scan Documents Wirelessly

  1. Click “Start,” select “All Programs,” then click “Windows Fax and Scan.”
  2. Click “Scan” at the bottom of the window, then select “New Scan.”
  3. Check the “Scanner” to which you are connected. Click “Change” if you have multiple scanners, then double click your wireless scanner.

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