FAQ

Why does a printer go offline

How do you fix a printer that is offline?

Search Windows for devices, and then click Devices and Printers from the list of results. Right-click the name of the HP printer that is active (not grayed out), and then select Set as Default printer. Try to print. If the printer remains offline, continue to the next step.

Why does a wireless printer go offline?

If your printer is showing an offline message, it means it’s having a hard time communicating with your computer. There can be a number of reasons for this, from connectivity issues, to a fault with your printer. Whatever the reason, there are several checks you can do to determine which issue you’re facing.

How do I reset my printer?

To do this, power down the printer and then unplug the power cord from the wall. Wait for a minute, then plug the printer back in and power it back up. Wait for the cartridges to center, and then try printing again. If your issue persists, you can also try resetting the printer to the default or factory settings.

How do I get a printer back online?

How to get your printer back online.

  1. Turn off the printer and unplug the power cord from the printer itself.
  2. Turn off the computer.
  3. Wait 30 seconds and turn on the computer.
  4. Plug the printer power cord back into the printer and turn the printer on.
  5. Check the functionality of the printer.

Why is my HP printer offline and not printing?

Make sure the printer’s print queue is not set to print offline. … Right-click the printer and select See what’s printing. Select Printer, and then select to clear any selections next to Pause Printing or Use Printer Offline, if selected.

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How do I get my printer off offline?

To check this, you can open the printer queue by visiting Devices and Printers in the Control Panel and then double clicking on the printer. You need to click on the printer shown in the menu bar and uncheck Use Printer Offline and Pause Printing checkboxes.

Why is my printer not responding to my computer?

Check your antivirus and firewall. In some cases, the Printer not responding message can appear due to your antivirus or firewall. This usually occurs if you’re using a Wi-Fi or network printer. To check if your antivirus is the problem, we advise you to disable it temporarily and check if that helps.

How do I get my printer to connect wirelessly?

Android

  1. Make sure your Android device is connected to the same wireless network that you want to connect your printer to.
  2. Go to 123.hp.com from a browser on your phone or tablet and install the HP Smart app.
  3. Turn on the printer. …
  4. Prepare the printer for a wireless network connection.

How do you fix a printer that won’t print?

  1. Unplug and restart your printer.
  2. Check cables or wireless connection.
  3. Uninstall and reinstall your printer.
  4. Install the latest driver for your printer.
  5. Run the printing troubleshooter.
  6. Clear and reset the print spooler.
  7. Fix printer problems after updating Windows 10.
  8. Change a printer’s status to “online”

How do I reset my HP wireless printer?

1 Restore Defaults

  1. From the screen on your printer, navigate to Setup.
  2. Tap Tools.
  3. Tap Restore Defaults.
  4. Tap Yes.
  5. The printer will restart.
  6. Once restarted, your printer will have been reset to factory default settings.
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How do I clear my HP printer memory?

Delete Job in Print Queue

  1. Click the Start button, then type “printer” into the search box. …
  2. Double-click the HP LaserJet printer icon to open the print queue.
  3. Click on each job that you want to erase from the print queue, then click “Delete.”
  4. Press the “Enter/Menu” button on the printer’s control panel.

How do I get my Samsung printer back online?

On your computer, open Control Panel, and then click Devices and Printers. Right-click the printer displaying “Offline”, and then click Printer Properties. In the Printer Properties window, click the Ports tab. Make sure that your printer port is checked, and then click Configure Port.

How do I get my HP printer back online Mac?

Click the Apple menu, and then click System Preferences. Click Print & Fax, Print & Scan, or Printers & Scanners. Right-click (or Control + click) anywhere inside the Printers window, and then click Reset printing system. Click Reset in the confirmation window.

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